TERMS AND CONDITIONS
Effective as of July 1st, 2017
These are the Terms and Conditions of VIIATOURS that apply to you. When you book our products or services with VIIATOURS or our affiliates, the following Terms and Conditions become part of your contract with the applicable VIIATOURS local company in destination. By accessing, browsing or making a reservation with VIIATOURS through this website, applications or by other means, you expressly accept these Terms and Conditions, without modification, and intend to be legally bound by them. To the extent that any products and/or services are booked through your Travel Agent or other third party, you agree that these Terms and Conditions apply to all transactions. Please ensure that you have read and understood these Terms and Conditions before booking your transportation, excursion or other VIIATOURS products or services because making a booking constitutes your acceptance of these Terms and Conditions. If you do not accept all of these Terms and Conditions, please do not use the website or make any reservations with VIIATOURS’ agents, through your Travel Agent or any third party.
ACCURACY OF INFORMATION
VIIATOURS makes every effort to ensure the accuracy of the information contained herein and to the best of its knowledge, all information is accurate and current at the time of publication. We make our best efforts to ensure that the information and prices on the website are accurate and current, however errors and last-minute changes do occur due to the nature of the services and we reserve the right to refuse to accept, cancel and refund, or modify without notice, any booking purchased with information published in error or with non-updated information. Updates are published on our website when new information is made available, however, VIIATOURS cannot be responsible for any inaccuracies or omissions contained herein.
VIIATOURS reserves the right to make changes to these Terms and Conditions at any time. Any changes to these Terms and Conditions will be effective immediately upon being posted on our website. Your continued use of this website after any such changes are posted will constitute acceptance of those changes.
Prices quoted on this website are based on fixed costs at the time of publication. These prices are dependent on a variety of variable factors including, but not limited to, fuel costs, rates of exchange and other factors. Should these costs increase, VIIATOURS reserves the right to increase the price of any of our products or services. All price increases may reflect administrative costs incurred. VIIATOURS sets its prices based on its costs, as well as anticipated demand. VIIATOURS constantly reviews its prices throughout the season in accordance with availability and demand. We reserve the right to increase or decrease our prices accordingly.
From time to time, ViiaTours advertises promotional offers or make available electronic discount coupons, which may be limited to selected destinations and excursions. All of these promotions and coupons are time sensitive and, therefore, have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by ViiaTours have limited space availability and may be withdrawn at any time, with or without prior notice.
PRODUCTS AND SERVICES
ViiaTours makes arrangements with transfer operators, coach companies, destination excursion operators and other independent providers (hereinafter referred to as the “service providers”) to provide services you book with ViiaTours. ViiaTours exercises great care in choosing its service providers, but does not have control over them and, therefore, cannot accept responsibility for, nor can be held liable for, any acts or omissions or negligence of the service providers, their employees, servants, agents, subcontractors or unrelated third parties. Some of these service providers may not be agents or employees of ViiaTours, notwithstanding their use of any signage or clothing which may contain the name “ViiaTours” or other related trade names or logos. Moreover, these products and services (“activities”) are subject to conditions and limitations imposed by the said service providers as well as the laws of the country in which they operate. Please check with the respective service provider.
CHILDREN & INFANTS
Ages for children and infants allowed in excursions vary depending on the nature of the excursion. ViiaTours recommends that you consult in our website, with the ViiaTours Contact Center to determine what the applicable age(s) and/or respective rate(s) are for children and infants. Upon arrival we may require proof of age for customers with a reservation made at a “child price”. If a child’s age does not comply with ViiaTours’ policy, ViiaTours may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate.
ViiaTours will accept any woman traveling while pregnant on any excursion if the pregnancy is uncomplicated with no previous history of premature labor. Excursions may have restrictions for pregnant women. Please consult with us in advance.
PAYMENT AND CREDIT CARD POLICY
ViiaTours accepts MasterCard, Visa and American Express credit cards as forms of payment through Stripe on our website. ViiaTours will appear as the vendor on your credit card statement, not your travel agency. Therefore, by providing ViiaTours with authorization to use your credit card to pay for your excursions, you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously, you are also acknowledging your acceptance of ViiaTours’ Terms and Conditions.
Your provided are subject to a verification process when booking with ViiaTours. Please ensure accuracy when providing your credit card number, billing information and all other information, otherwise your credit card may be declined by Stripe. If the cardholder is not included in your booking, ViiaTours may request additional information from you and the cardholder at any time after the booking. When using a credit card booking and pricing are not guaranteed until verification process is completed. ViiaTours may cancel any booking in case of suspected fraud, theft or dishonesty.
Charges and foreign exchange rates may be added to your payment by processing banks. ViiaTours does not have any control on these charges.
All ViiaTours coupons may be applied to the final payment for a future activity and must be submitted at time of booking. Stipulations may apply. Please refer to the terms and conditions stated on the travel coupon.
CANCELLATION POLICY AND CHANGES
If you cancel your ViiaTours activity the following cancellation policy applies:
- 100% refund of purchase price on cancellations made with more than 48 hours prior to the transfer, excursion or activity date.
- 50% refund of purchase price on cancellations made between 36 and less than 48 hours prior to excursion date.
- 25% refund on cancellations made between 24 and less than 36 hours prior to excursion date.
- Refund not applicable to cancellations made less than 24 hours prior to excursion date, or no-shows.
Certain exceptions may apply if we have agreed with you on specific service conditions.
ViiaTours reserves the right to apply and charge an administration fee for cancellations, which shall not exceed 5% percent of the total purchase price of your booking.
Any change in your booking is subject to availability and shall be requested no less than 24 hours before the scheduled transfer, excursion or activity date.
We strongly encourage you to purchase excursion insurance to provide you with coverage for unexpected developments that may cause you to either cancel any of your bookings.